Shipping policy

This policy applies to orders within the United States and outlines our shipping procedures. By placing an order, you agree to the terms stated herein.

A. SHIPPING COSTS

Shipping fees are calculated at checkout and displayed prior to payment.

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Transit Time: 3–5 business days (Monday–Friday).
  • Cut-off Time: Orders must be placed by 5:00 PM Eastern Standard Time (New York).
  • Handling Time: 1–2 business days (Monday–Friday) for order processing.

C. DELIVERY PROVIDERS

We utilize UPS, USPS, or FedEx for order fulfillment.

D. ADDRESS CHANGES

  • Address modifications are unavailable once an order is in transit.
  • To update your delivery address, contact us within 24 hours of placing your order at support@LadyBagsOk.shop.

E. CANCELLATIONS

  • Orders can be canceled before dispatch.
  • If an order has been shipped, refer to our refund policy for further steps.

F. DAMAGED PARCELS

  • If a parcel arrives damaged, reject it from the courier and contact customer service.
  • For delivered damaged parcels, reach out to us for instructions on next steps.

G. MANUFACTURER DIRECT SHIPPING

For orders fulfilled via our Manufacturer Direct Shipping program:

  1. Shipping Method: Standard economy ground service, carrier determined by the manufacturer.
  2. Processing: 1–2 business days (potential delays may occur due to external coordination).
  3. Transit Time: 1–5 business days (varies by manufacturer location and destination).
  4. Tracking: You will receive a tracking number via email once the order is dispatched.
  5. Updates: We will notify you promptly of any unforeseen delays in processing or shipping.

Note: Manufacturer Direct Shipping involves third-party coordination, and while we strive for efficiency, certain fulfillment aspects are outside our direct control.

H. INTERNATIONAL ORDERS

This policy applies to US orders. International orders may incur additional fees (e.g., customs duties, taxes) and must comply with the recipient’s country regulations. Customers are responsible for all import-related costs.

I. TRACKING INFORMATION

A tracking link will be emailed to you upon dispatch. For tracking issues or order status questions, contact support@LadyBagsOk.shop.

J. CUSTOMER SUPPORT

For shipping-related inquiries, email support@LadyBagsOk.shop. We aim to provide prompt assistance to ensure a seamless shopping experience.

By ordering from our website, you confirm that you have read and agreed to these terms. We reserve the right to update this policy, and changes will be posted on this page.