Return policy

By placing an order with LadyBagsOk, you agree to the following terms. This policy outlines our procedures for returns and refunds to ensure transparency and clarity for our customers.

A. 14-DAY RETURN ELIGIBILITY

  • Timeframe: You have 14 days from the date of delivery to request a return.
  • Conditions: Items must be unworn, unused, with original tags and packaging, and in resalable condition.
  • Exceptions: Manufacturer Direct items are final sale and not eligible for returns.

B. HOW TO INITIATE A RETURN

  1. Contact Us: Email support@LadyBagsOk.shop or call +1 (484) 330-0202 to request a return.
  2. Return Authorization: If approved, we will provide a return shipping label and instructions.
  3. Submission Requirements: Items sent without prior return authorization will not be accepted.

C. DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

  • Inspection: Review your order immediately upon delivery.
  • Reporting: Contact us within 48 hours if you receive a damaged, incorrect, or defective item. Include photos of the issue for evaluation.
  • Resolution: We will arrange a replacement, refund, or repair based on the issue.

D. EXCHANGE POLICY

  • Eligibility: Exchanges are only offered for damaged, incorrect, or defective items, or wrong sizes.
  • Process: Contact our customer service at support@LadyBagsOk.shop or +1 (484) 330-0202 to initiate an exchange.
  • Shipping: We may cover return shipping for approved exchanges.

E. NO RESTOCKING FEES

We do not charge restocking fees for eligible returns.

F. REFUND PROCESS

  1. Inspection: Upon receiving your return, we will inspect the item within 3–5 business days.
  2. Approval Notification: You will be notified via email of the refund decision.
  3. Processing: Approved refunds are issued to your original payment method. Allow 5–10 business days for your bank to process the transaction.

G. UNUSED DISCOUNT POLICY

Discounts not applied at the time of purchase cannot be refunded or retroactively applied. Promotions must be used during checkout to qualify for savings.

H. CONTACT SUPPORT

For questions about returns or refunds, reach out to us:

  • Email: support@LadyBagsOk.shop
  • Phone: +1 (484) 330-0202

Thank you for choosing LadyBagsOk. We strive to ensure your satisfaction with every purchase.

Note: We reserve the right to update this policy. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.